Warranty Schedule
Find here an overview of our market leading warranty and after sales service
Extended peace of mind
Madimack is committed to engineering products of the highest calibre, supported by outstanding warranties across parts & onsite labour. Review the warranty protecting your product in the table below. Alternatively, if you have purchased a Madimack product and would like to register it's warranty click here. Or, if you are chasing product support click here.
Pool Heat Pumps
| Heat Pump Model | Heat Exchanger* | Compressor | All Parts | On-Site Labor |
|---|---|---|---|---|
| InverELITE V4 | 25 years | 15 years | 7 years | 1 year |
| InverELITE V3 | 25 years | 10 years | 5 years | 1 year |
| ELITE Silent (V2) | 25 years | 5 years | 4 years | 1 year |
| ECO series (pre Jan 2022) | 25 years | 3 years | 2 years | 1 year |
| InverECO | 25 years | 5 years | 3 years | 1 year |
| InverECO Plus | 25 years | 5 years | 3 years | 1 year |
| InverECLIPSE | 25 years | 5 years | 4 years | 1 year |
| InverECLIPSE Plus | 25 years | 5 years | 4 years | 1 year |
| InverELITE Max Series (commercial*) | 25 years | 5 years | 2 years | 1 year |
*Residential heat pumps installed in public or commercial settings, will have their warranty periods reduced to align with the commercial heat pump warranty terms.
Pool Pumps
| Pool Pump Model | Parts | On-Site Labor |
|---|---|---|
| InverFLOW Eco | 3 years | 1 year |
| InverFLOW Pro | 4 years | 1 year |
| InverFLOW Ultra | 4 years | 1 year |
| EFlow | 4 years | 1 year |
Robotic Pool Cleaners
| Robotic Pool Cleaner Model | Parts |
|---|---|
|
Madimack GT Freedom |
3 years |
| Madimack GT560 | 2 years |
Hot Water heat pumps
| Hot Water Model | Heat Exchanger | Compressor | Parts | On-Site Labor |
|---|---|---|---|---|
| Ereba 17 - 21 | 2 years | 2 years | 2 years | 1 year |
| Ereba Access | 2 years | 2 years | 2 years | 1 year |
| Ereba He | 2 years | 2 years | 2 years | 1 year |
| Model | Electrics | Compressor | Tank | On site labour |
|---|---|---|---|---|
| resiSTEAM | 5 years | 3 years | 5 years | 1 year |
Chillers
| Unit Model | Heat Exchanger | Compressor | Parts | On-Site Labor |
|---|---|---|---|---|
| Aquaciat LD | 2 years | 2 years | 2 years | 1 year |
| Aquaciat Power ST amp; HE LD | 2 years | 2 years | 2 years | 1 year |
| Powerciat LX | 2 years | 2 years | 2 years | 1 year |
Dehumidifiers
| Unit Model | Heat Exchanger | Compressor | Parts | On-Site Labor |
|---|---|---|---|---|
| Junior BCP | 2 years | 2 years | 2 years | 1 year |
| Aquair BCP | 2 years | 2 years | 2 years | 1 year |
| Air Master BCP | 2 years | 2 years | 2 years | 1 year |
| Aquair Premium BCP | 2 years | 2 years | 2 years | 1 year |
Salt & Mineral Chlorinator
| Model | Cell | Control Box | pH Doser |
|---|---|---|---|
| InverCHLOR | 4 years* | 4 years | 1 year |
*or 10,000 hours, whichever comes first
Accessories
| Model | Warranty | |
|---|---|---|
| Inverter Plus | INVPLUS1100 & INVPLUS2200 | 12 months |
| Single pump controller (MJ Box) | MJBOX400 | 2 years |
* Madimack warranty is from date of purchase for service and warranty claims.
How Can I claim my warranty?
Sit back and relax as Madimack units are designed to last by using only the highest quality components and advanced testing procedures before anything is sent to customers. The after sales support is also second to none. If you are having issues with your heat pump system please first check out list of frequently asked questions and if that still doesn't fix the issue, fill in the warranty claim form and let us know about it.
For further information required on our platinum installers, contact us on support@madimack.com
